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STORE POLICY
Customer Care
Ayi Couture team treats every client with respect, professionalism, and care.
We aim to respond all inquiries within 48-72 hours.
Consultations and fittings are are designed to be collaborative, ensuring the customer's vision is fully understood and honored.
Clients are provided with clear communication regarding timelines, pricing, deposits and delivery.
To help us serve you best we kindly ask you:
Communicate your needs clearly in a timely manner.
Respect appointment times and policies ( including deposits, lateness, cancellation terms.
Privacy & Safety
At Ayi Couture, your trust means everything to us.
We are committed to protecting your personal information, ensuring safe transactions, and providing a secure shopping experience.
Privacy:
Confidentiality- all personal details such as name, contact information, measurements or payment information shared with us are kept strictly private and use only for the purpose of providing your service .
NO third party sharing- WE DO NOT sell or trade or share your personal information with outside parties.
All payments and deposits are processed through trusted, and secured platforms.
OUR COMMITMENT
Your privacy, safety, and satisfaction are our highest priorities. At Ayi Couture you can shop, create, and express your creativity with full confidence.
Product safety- Our gowns & designs are made with quality materials to ensure both comfort and safety for your wear.
Wholesale Inquiries
placing orders- Orders can be made via email at Ayikouture@gmail.com.
Payment Terms- a 50% deposit is required to begin production, with the balance due before shipping.
Accept payments- Bank Transfer, and secured online payment platforms.
PRODUCTION & DELIVERY TIME:
lead time- standard production takes 4-6 weeks depending on the order size.
Shipping- We ship domestically, shipping costs will be added to the total of the balance.
Tracking- All shipments include order tracking for your convenience.
POLICIES:
Exclusivity- To protect our brand, we may offer location- based exclusivity for certain collections. WE DO NOT do replicas of other brands.
Returns/ Exchanges- wholesale orders are final sales.
Damage or defective items must be reported within 5 days of delivery for replacement considerations.
Custom Orders- Available upon request, subject to design approval and adjusted lead times.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments